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Questions
- What is the relationship between Bozeman Deaconess Foundation and Bozeman Deaconess Hospital?
- If Bozeman Deaconess is non-profit, why is financial stability one of its strategic goals?
- Is Bozeman Deaconess Hospital a non-profit organization?
- Is Bozeman Deaconess affiliated with any other health system bearing the "Deaconess" name?
- Are the healthcare professionals employees?
- What is housed in the Highland Park 4 building on the hospital campus?
- Will bed numbers increase?
- Is Bozeman Deaconess Hospital accredited?
- Where can I find more information about health issues?
- How do I find a doctor?
- What do I do if my doctor is unavailable after hours?
- If I have a complaint, what do I do?
- Does Bozeman Deaconess provide speakers for community or civic events?
- How do I contact a patient?
- I want to send flowers to a patient. How do I do that?
- How do I volunteer at the hospital?
- How do I get copies of my hospital medical records?
- Is Bozeman Deaconess under the direction of a particular religious affiliation?
- How many beds is Bozeman Deaconess Hospital licensed for?
- Why isn't my baby on the Virtual Nursery?
- I'm interested in selling my product at Bozeman Deaconess. May I do that?
Questions & Answers- What is the relationship between Bozeman Deaconess Foundation and Bozeman Deaconess Hospital?
Bozeman Deaconess Foundation is a separate, non-profit corporation, governed by an independent board of directors that administers all philanthropic gifts to Bozeman Deaconess Hospital and its programs. The foundation was established in 1998 to generate private financial support for improved community health and quality of life. For more information about the Foundation, you may access their website at www.bozemandeaconessfoundation.org, or call 406-585-1085. [top]
- If Bozeman Deaconess is non-profit, why is financial stability one of its strategic goals?
Financial stability has the same level of important as our other strategic goals – quality & patient satisfaction, community benefit & collaboration, relationship development, efficiency & accountability, and growth & development. Being a non-profit organization does not mean that we are not interested in realizing a profit. In fact, it is critical that we maintain a level of profitability so that we can continue to offer the services we now provide and remain financially viable so that we can enhance and/or expand those services to better meet community need in support of our mission. [top]
- Is Bozeman Deaconess Hospital a non-profit organization?
Yes. Bozeman Deaconess Health Services (BDHS) is a community owned, non-profit organization responsible for the operations of Bozeman Deaconess Hospital, Highland Park Medical Office Complex, Hillcrest Senior Living Retirement Community and Bozeman Deaconess Health Group. We are designated non-profit because we provide health care to the public—which the federal government considers an “essential community service”—and we reinvest all of our net income and resources in the communities we serve, rather than distributing it to individual owners or shareholders.
Our non-profit status provides some benefits, as well as certain challenges and responsibilities. The key benefits are our exemption from most income and sales taxes and some property taxes, and our ability to be a recipient of philanthropic donations and government grants. The primary challenge is maintaining sufficient capital to fund infrastructure and keep pace with technological advancements, without having the ability to raise capital by accepting private investments or selling shares of stock to the public. The primary responsibility is bearing the cost of continually improving the quality of care for all patients—regardless of their ability to pay—in an industry affected by government regulation and fluctuating insurance reimbursement, while maintaining access to care for the elderly, the poor, and the uninsured. The community, therefore, is the primary stakeholder in our business.
Bozeman Deaconess Health Services does participate in some affiliated business ventures that are for-profit, such as Family Doctors’ Urgent Care. However, those business interests support our mission to bring accessible health care and continuous improvement in health to our community.
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- Is Bozeman Deaconess affiliated with any other health system bearing the "Deaconess" name?
No. Bozeman Deaconess Health Services is not affiliated with any other hospital or healthcare system. We are an independent, community-owned organization. The name "Deaconess" is used by many hospitals and organizations around the country and does not imply any particular affiliation. The word deaconess originated from women chosen to assist in various ministries, and this included health care service, thus it has been adopted by many healthcare organizations throughout the United States. [top]
- Are the healthcare professionals employees?
Some are, but most physicians who admit patients to Bozeman Deaconess Hospital are independent practitioners who operate their own individual or group medical practices. [Exception: The hospital affiliated with Bozeman Deaconess Internal Medicine Associates, Bozeman Deaconess Robert A. Hathaway Internal Medicine, Bridger Internal Medicine, Women's Specialists, Urological Associates, Medical Associates, Bozeman Deaconess Pulmonary Disease/Critical Care, Bozeman Deaconess Neurology and Bozeman Deaconess GI Clinic. They are now Bozeman Deaconess Health Group practices of Bozeman Deaconess Health Services.] In some instances the hospital contracts with certain medical groups to provide the professional component of hospital-based services, such as Radiology, Pathology, Emergency, and Anesthesia services. However, these contracted doctors are not employees of the organization.
Medical Staff at Bozeman Deaconess Hospital [physicians, podiatrists and dental specialists] meet rigorous credentialing requirements that are based on industry standards, as part of the overall approval process.
The Board of Trustees of the hospital approves all Medical Staff appointments. The Medical Staff operates as an integral part of the hospital corporation, and through its organization of clinical sections, committees and officers, are responsible and accountable to the Board for quality of care and the discharge of its clinical duties and responsibilities. The Medical Staff bylaws provide oversight for medical practice and patient care within the hospital.
Non-physician providers [physician assistants, nurse practitioners, psychologists] are employed by/work under supervision of a member of the Bozeman Deaconess Medical Staff. [top]
- What is housed in the Highland Park 4 building on the hospital campus?
The 5-story building provided needed space for expansion of hospital and medical services. The first floor houses the new state-of-the-art Laboratory; Perioperative Services, Hyperbaric Medicine and Sleep Center are on the second floor; Physical Rehabilitation, Wound Clinic and the independent Cardiac Consultants of Bozeman practice are on the third floor; Bozeman Deaconess Women's Specialist and Synergy Medical Spa are on the fourth floor; and Bozeman Deaconess Internal Medicine Associates, Bozeman Deaconess Pulmonology Disease and Critical Care, Bozeman Deaconess Neurology, Bozeman Deaconess Rheumatology, Bozeman Deaconess Infectious Disease and the Anti-Coagulation Clinic are on the fifth floor. [top]
- Will bed numbers increase?
Not at this time. There will be a similar number of beds available as we are currently operating. We are exploring adding additional inpatient beds in the future. [top]
- Is Bozeman Deaconess Hospital accredited?
Bozeman Deaconess is accredited by The Joint Commission and has earned the Joint Commission's Gold Seal of Approval. Bozeman Deaconess is certified by the Centers for Medicare and Medicaid Services (CMS) through the State of Montana.
The Bozeman Deaconess Cancer Center is accredited by the American College of Surgeons Commission on Cancer accreditation program; Bozeman Deaconess Mammographic Program by the American College of Radiology; the Diabetes Center Self Management Diabetes Education Program by the American Diabetes Association; Bozeman Deaconess Cardiac Pulmonary and Adult Health and Wellness Program has twice earned American Association of Cardiovascular and Pulmonary Rehabilitation certification; Bozeman Deaconess Laboratory earned College of American Pathologists accreditation; The Bozeman Deaconess Cardiovascular Training Center is a designated American Heart Association Training Center; Bozeman Deaconess Sleep Disorders Center is accredited by the American Association of Sleep Medicine; and Bozeman Deaconess is certified by the American College of Surgeons as a Level III Trauma Center. [top]
- Where can I find more information about health issues?
There are many resources for health information. Bozeman Deaconess Hospital provides a free Health Information Center, located in the Atrium in Highland Park 2. It is open to the public from 8 am-4:30 pm Monday-Friday. For more information, please call the Center at 406-522-1644. While we believe that all individuals should be knowledgeable about their health status, Bozeman Deaconess recommends that you follow the advice of your personal physician. You may also return to the homepage of this website and use the health library. [top]
- How do I find a doctor?
Bozeman Deaconess cannot recommend a particular physician, as each individual has unique needs and requirements based on their personal situation. However, all of the doctors, podiatrists and dental specialist who are members of our hospital Medical Staff have been through a rigorous credentialing process acknowledging our quality standards. Browse our online directory and learn a bit about Healthcare Professionals at Bozeman Deaconess Hospital. [top]
- What do I do if my doctor is unavailable after hours?
When your physician is not available or can’t see you in his/her office, you can utilize the Bozeman Deaconess Emergency Services Department. The Emergency Department is staffed 24 hours per day, seven days per week with physicians and nurses trained to handle all types of emergencies. Designated as a Level II Trauma Center, specialized physicians are also on-call to handle complicated emergency situations when they arise. [top]
- If I have a complaint, what do I do?
Bozeman Deaconess takes your suggestions and complaints very seriously. If you have a problem, we want to resolve it as quickly as possible and ensure your satisfaction. In the event you have a complaint with any department or staff member, we want to know about it. Complaints are handled by calling 406-585-5000, and you will be directed to the appropriate hospital manager. You may also submit your comments/suggestions via the Contact Us section on this website. If you don’t get reasonable or timely resolution to your problem, please call administration at 406-585-1040. [top]
- Does Bozeman Deaconess provide speakers for community or civic events?
Yes. Please call the Health Information Center at 406-522-1644 to discuss possible topics. [top]
- How do I contact a patient?
Call the main Hospital number at 406-585-5000. However, due to privacy regulations you must know the patient’s name, and the patient must have agreed in advance to allow forwarding of any calls while they are in the hospital. [top]
- I want to send flowers to a patient. How do I do that?
Make sure you include the patient’s name and room number and send it to:
Patient Name and Room Number
c/o Bozeman Deaconess Hospital
915 Highland Blvd.
Bozeman, MT 59715
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- How do I volunteer at the hospital?
Volunteers are an integral part of our care team. They assist in all areas of the Hospital in administrative and clinical areas, but all volunteers must first be screened, interviewed, and oriented to the Hospital before they begin assignments. To find out about volunteer opportunities, please call the Volunteer Services Manager at 406-522-1693 to request an application. [top]
- How do I get copies of my hospital medical records?
You may obtain instructions for how to obtain copies of your medical records by calling the Bozeman Deaconess Medical Records Department at 406-585-1055. After May 1, 2009, patients will be asked to show photo identification to obtain medical records. [top]
- Is Bozeman Deaconess under the direction of a particular religious affiliation?
No. Bozeman Deaconess is organized exclusively for charitable, educational, and scientific purposes within the scope of the specifically listed purposes in Section 501(c)(3) of the U.S. Internal Revenue Code. All phases of the operation, including employment, services to the public, and medical staff privileges shall be without discrimination against anyone on the basis of race, creed, religion, color, national origin, sex, age, marital status, physical or mental handicap, or political ideas. As a community owned organization, all assets of the corporation are held in trust by the Yellowstone Conference of the United Methodist Church, for purposes of providing health care and related services to the people of Bozeman and South Central Montana. As such, its social principles are recognized and considered, but do not direct the operating practices of Bozeman Deaconess Health Services. [top]
- How many beds is Bozeman Deaconess Hospital licensed for?
Bozeman Deaconess Hospital is an 86-bed hospital. [top]
- Why isn't my baby on the Virtual Nursery?
We respect our patient's wishes and privacy. Not all new parents choose to have their new baby's photo and information listed in our Virtual Nursery. Some parents may wait a few days after the baby has been born to have the newborn's photo taken. Normally, it may take up to 72 hours to have newborn information posted to the Virtual Nursery.
Babies are listed on the Virtual Nursery for 90 days. After that, they are no longer accessible.
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- I'm interested in selling my product at Bozeman Deaconess. May I do that?
Bozeman Deaconess has a non-solicitation policy which prohibits anyone, including employees, from soliciting, distributing or displaying information not sanctioned by Bozeman Deaconess Hospital or Bozeman Deaconess Foundation [top]
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